Request an Appointment
Phone or email to request an appointment or to inquire about our treatments today! All bookings will be sent a confirmation email initially. Please ensure you have a credit card or gift certificate number available to complete the confirmation. We will call you 1-2 days prior to your appointment, as a courtesy reminder call. Please scroll down to see our policies.
For all bookings – if you cannot make your appointment or think you may not be able to, we ask that you give us 24 hours notice. No shows and last minute cancellations will not be tolerated and will result in us not allowing you to book again without a pre-payment of your services. We set aside time for you, for your appointment and not showing or last minute cancellations (which are same day), are spots that are not fillable. This is hurtful to us as a small business, but also to our staff who have put that time aside for you.
NOTE: Fridays and Saturdays are the most popular booking times; depending on the treatment you request it may take 1 month or longer for us to book you an appointment for either of these days. Masks are still mandatory within our facility until further notice.
Bookings & Policies
Booking your appointment
- Inform us of any allergies, high blood pressure, or are pregnant so we can tailor your treatment(s) as best as possible.
- An automatic 20% gratuity is added to all service(s) and/or packages on groups containing 3 or more people. This will be applied at the time of payment and applied to each person. At the time of booking, a 50% deposit will be required for all groups. There are no exceptions to these rules.
Please be aware that any and all abusive behaviour towards any of our staff; whether within the spa or over the phone, will not be tolerated.
Day of your appointment
- Arrive 10-15 minutes prior to your appointment time so you have time to park, put your items away in your locker, and relax before your spa start time.
- For late arrivals, we may have to shorten or modify your appointment time, as a consideration for the client(s) booked after you.
- An open air parking lot, street parking and a covered parkade are available right close to us. There are also numerous bus routes with stops nearby, and The Bay LRT station is just 2 blocks East.
Cancellations
We will call you the day before your appointment as a courtesy reminder; so make sure you listen to those messages! We do require 24 hours notice for any and all cancellations. If this notice is not given, the entire treatment price will be charged and any associated gift certificates will be voided.
Gift Certificates
Gift certificates for dollar amounts do not have an expiry date. Gift certificates for services have an expiry of 5 years from the date of purchase. There are no refunds or cash back on any gift certificate purchases. As stated above, if you do not show for your service(s) booked on the day of your appointment, all gift certificates will be voided.
Way Spa Gift Cards
We gladly accept Way Spa Gift Cards for all your massage, facial or other spa needs!
