How early should I arrive?
Please arrive 10-15 minutes prior to your appointment time. Whether you have been here before or not, it’s always good to arrive a touch early to find parking, put your items away in your locker or just gather yourself and relax with a glass of water or a hot cup of tea prior to your spa start time. Arriving late? We always appreciate a phone call; but please do understand that your service(s) may have to be modified so as not to make the person after you late for their appointment.
Gift certificates do not have an expiry date. There are no refunds or cash back on any gift certificate purchases. When booking, please have the gift certificate ID available, as we will not be able to book you in without this number.
All bookings over 1 hour must be guaranteed with a credit card number and expiry, a gift certificate number or a pre-payment. A 24 hour notice is required for any cancellations or 50% of the service(s) will be charged or a gift certificate will be null and void. In the case of a ‘no show’ , we will have no choice but to charge 100% of the service(s) booked and void any certificates as the time was booked for you.