Please understand that we will not tolerate any abusive behavior over the phone or within our facility towards any of our staff. We have been flooded with this of late and we will reserve the right to refuse service for any and all abusive behavior.
Upon entering the spa, please use the hand sanitizer provided and/or proceed to the washroom to wash your hands thoroughly. Masks are currently optional however may be deemed mandatory at any time if necessary.
If you are unable to attend your appointment, all we ask is for a courteous phone call. No shows & cancellations on the day of your booked appointment, WILL result in a charge OR a voiding of a gift certificate. This is made clear upon booking either by us, on the bottom of our emails, or on our website. The onus is also on you to familiarize yourself with spa policy prior to booking. Have any questions? Just ask.
If you arrive late for your scheduled appointment, we will have to modify your service(s) so as to not make the client after you late. We ask that you arrive 10 – 15 minutes early for your appointment, to get yourself settled, fill out any forms and to be able to start your appointment on time. We will always do our absolute best to run on schedule but sometimes the schedule runs away. That means there may be times a slight wait in between services happens. We appreciate your understanding and will do our best to keep everyone and everything running on time, but we are all human and mix-ups happen!
If you require the services booked to be in a specific order, please advise us of this at the time of booking. We will book you in for multiple services to the best of our ability, being mindful of surrounding appointments. This means that although a package may be written out in a certain order on our menu, it may or may not be booked in that order depending on availability on the day being booked.