Please ensure you have a credit card or gift certificate number available to secure your booking. We will call or email you 1-2 days prior to your appointment, as a courtesy. Please scroll down to see our policies.
For all bookings – if you cannot make your appointment or think you may not be able to, we ask that you give us 24 hours notice for cancellations; 48 hours for any day packages. No shows and last minute cancellations will not be tolerated and will result in us not allowing you to book again without a pre-payment of your services. If you have an appointment and have tested positive for Covid or any of the variants, please send us a copy of your positive test results and your gift card will not be voided.
NOTES: Fridays and Saturdays are the most popular booking times; depending on the treatment you request it may take 1 month or longer for us to book you an appointment for either of these days. As well, we do not offer gel/shellac/acrylic nails or polish. We will not be able to remove the ones you may have, nor apply these, so please have these removed prior to your appointment or your service(s) may be altered.
Please also understand that we will not tolerate any abusive behavior over the phone or within our facility towards any of our staff. We have been flooded with this of late and we will reserve the right to refuse service for any and all abusive behavior.
If you require the services booked to be in a specific order, please advise us of this at the time of booking. We will book you in for multiple services to the best of our ability, being mindful of surrounding appointments. This means that although a package may be written out in a certain order on our menu, it may or may not be booked in that order depending on availability on the day being booked.